FAQs

SHIPPING

1. How long does it take to receive my order?

• The shipping time for your order will depend on your location and the shipping method you choose at checkout. We typically process orders within 1-2 business days and provide estimated shipping times based on the shipping method selected.

2. What shipping methods do you offer?

• We offer a range of shipping options, including standard shipping and expedited shipping. Shipping options and pricing will be displayed at checkout.

3. Do you offer international shipping?

• Yes, we offer international shipping to select countries. Shipping rates and options will be displayed at checkout.

4. How do I track my order?

• Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your shipment.

5. What if my order arrives damaged or incomplete?

• If your order arrives damaged or incomplete, please contact us immediately so we can assist you with a replacement or refund.

Refund

1. What is your refund policy?

• We offer a 5-day money-back guarantee on all of our products. If you are not completely satisfied with your purchase, please contact us within 5 days to initiate a return and refund.

2. How do I initiate a return and refund?

• To initiate a return and refund, please contact us with your order details and reason for the return. We will provide you with instructions on how to return your item and process your refund.

3. Do I need to pay for return shipping?

• If you are returning an item due to a defect or mistake on our end, we will cover the cost of return shipping. If you are returning an item for any other reason, you will be responsible for the cost of return shipping.

IDOLS

1. What materials are used to create the murtis?

• Our murtis are made from high-quality materials, such as brass, bronze, marble, or wood. The materials used depend on the design and size of the murti.

2. Can I choose the size of my murti?

• Yes, we offer a range of sizes for our murtis, and our skilled designers can work with you to create a customized size that fits your needs.

3. Can I choose the pose of my murti?

• Yes, we offer a range of poses for our murtis, including standing, sitting, or dancing poses. Our team can help you choose a pose that reflects the personality and character of Lord Krishna.

4. Can I customize the clothing and jewelry on my murti?

• Yes, we offer a variety of dress and jewelry options for our murtis, and our skilled designers can work with you to create a customized look that matches your preferences.

5. How long does it take to install the murti?

• The installation time for a murti varies depending on the size and complexity of the design. Our pandit ji will work with you to schedule a convenient installation time and can provide you with an estimated time for the installation process.

6. Can I choose the type of rituals performed during installation?

• Our pandit ji will perform all the necessary rituals to ensure that the installation is done in accordance with tradition. However, if you have any specific requests, please let us know and we will do our best to accommodate them.

7. How do I care for my murti?

• We recommend keeping your murti in a clean and dry area, away from direct sunlight or moisture. You can use a soft cloth to gently clean the murti as needed. Our team can provide you with more detailed care instructions based on the material of your murti.